Privacy Policy

Last updated: April 19, 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

We are committed to handling your personal data in a transparent and lawful way in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

This website is operated by Marinov Studio.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: info@marinov.studio

The data controller for your personal information is Marinov Studio.

2. What Personal Data We Collect

Depending on how you use our website, we may collect and process the following categories of personal data:

Your name
Billing address
Shipping address
Email address
Telephone number
Order details and purchase history
Payment-related information
Account information, if account registration is available
Messages you send to us through contact forms or email
IP address
Browser type, device information, and technical usage data
Analytics-related data
Any other information you voluntarily provide to us

WooCommerce and related website tools may also collect transactional and technical information needed to operate the store, process orders, and improve website performance.

3. How We Collect Your Data

We collect personal information in several ways:

Directly from you, when you place an order, create an account, contact us, or submit a custom order enquiry
Automatically, through server logs, analytics tools, and similar technologies when you browse the website
From third parties, such as payment providers, delivery partners, fraud prevention services, or other service providers involved in fulfilling your order

4. How We Use Your Personal Data

We may use your personal information for the following purposes:

To process and fulfil your orders
To arrange payment, delivery, and customer support
To communicate with you about your order or enquiry
To manage returns, refunds, and complaints
To provide custom order or commission services
To improve our website, products, and customer experience
To maintain website security and prevent fraud or misuse
To comply with legal, regulatory, tax, and accounting obligations

5. Our Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases to process your personal data:

Contract — where processing is necessary to fulfil your order or take steps before entering into a contract with you
Legal obligation — where we must process your data to comply with legal or regulatory requirements
Legitimate interests — where we use your data for legitimate business purposes, such as improving our services, maintaining website security, preventing fraud, and managing customer service, provided your rights do not override those interests

6. Payments

We use third-party payment providers to process payments securely, including Klarna, PayPal, and Stripe. We do not store your full card details on our own servers unless explicitly stated otherwise.

When you make a payment or select a payment option at checkout, relevant personal data such as your contact details, billing details, and order information may be shared with the relevant payment provider in order to process the transaction, assess eligibility for payment methods, prevent fraud, and complete your purchase.

Your payment information is processed in accordance with the relevant payment provider’s own privacy policy and security practices.

7. Shipping and Order Fulfilment

To fulfil your order, we may share relevant personal data with shipping and delivery providers, including Evri and Royal Mail. This may include your name, delivery address, email address, telephone number, tracking-related details, and order information where necessary for dispatch and delivery.

8. Account Registration and Order History

If you create an account on our website, we may store your account details, saved addresses, and order history so that you can manage future purchases more easily. WooCommerce stores customer and order-related information as part of normal e-commerce operations.

9. Contact Forms and Customer Support

If you contact us by email, contact form, or other messaging method, we may keep a record of your message and our response. We use this information to respond to your enquiry, provide support, resolve issues, and improve customer service.

10. Custom Orders and Commission Enquiries

If you request a custom order or commission, we may collect additional information relevant to your request, such as product preferences, reference images, colour instructions, or other order specifications. We use this information only for the purpose of assessing, communicating about, and completing your request, unless we tell you otherwise.

11. Analytics and Website Tools

We use Jetpack to support certain website functions and analytics. Jetpack provides visitor and user-related data such as IP address, user agent, visiting URL, referring URL, timestamp, browser language, country code, and certain account or interaction data depending on the features enabled.

We use analytics information to understand website usage, improve performance, monitor traffic, and support site functionality.

12. Cookies and Similar Technologies

Our website may use essential technologies that help core store and site functions operate correctly, including features related to shopping, login sessions, security, and performance. We do not currently use a separate cookie banner, but if that changes in future, this Privacy Policy and any related cookie notice may be updated accordingly.

13. Who We Share Your Data With

We may share your personal data with the following categories of recipients where necessary:

Payment processors, including Klarna, PayPal, and Stripe
Shipping and courier companies, including Evri and Royal Mail
Website hosting and technical infrastructure providers
WordPress, WooCommerce, Jetpack, and related service providers where relevant
IT, security, backup, and technical support providers
Professional advisers such as accountants, legal advisers, or insurers
Government authorities, regulators, law enforcement, or courts where required by law

14. International Transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to ensure your data is protected in accordance with applicable data protection law, such as using appropriate safeguards or relying on approved transfer mechanisms where required.

15. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data and the reason we hold it.

16. Your Rights

Under data protection law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your data in certain circumstances
request restriction of processing
object to certain processing
request transfer of your data where applicable

To exercise any of your rights, please contact us at info@marinov.studio.

17. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Website: https://ico.org.uk/

18. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

19. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The latest version will always be posted on this page with the updated effective date.